How we help

Employee Engagement & Retention

Your employees are the human faces of your mountain.  Attracting and retaining talent in a seasonal industry can be a steep climb, but it doesn't have to be. We help you create a work environment that not only inspires loyalty, but also drives your employees to continually reach new heights. Our design-driven approach fosters engagement, motivation, and job satisfaction, turning your workforce into your greatest asset.

Guest Experience

Every guest should leave with memories as breathtaking as your views and with unmatched service. Our approach to experience is rooted in service design - starting by listening and learning and fueled by creative innovation.   The goal is to give each guest an experience that will make them life-long visitors. We work with you to create an unforgettable journey that starts from their first online visit to their last ski run. This personalized, top-tier experience leads to increased guest satisfaction and repeat visits, driving profitability and fostering brand loyalty.

Digital Innovation

Today's destination resorts aren't just about the slopes - they're about digital connections. We understand that your digital platforms are as important as your physical amenities. We help you leverage cutting-edge technology to streamline operations, enhance guest experiences, and set your resort apart in the digital landscape. We're here to help you embrace innovation, ensuring your resort is ready not just for today's digital natives, but for future generations of tech-savvy skiers.

We’re design driven,
human focused,
and obsessed with impact

We help you tackle hard problems that don’t have an obvious answer. Just like no two mountains are the same, your opportunities, guests, and employees aren’t the same as anywhere else. When we jump into a hard problem, it starts with discovering the current state and using those insights to fuel a creative portfolio of ideas to test, measure, and iterate. And then we help you ensure iwhat we create together is implemented for maximum impact.